Shipping & Returns

 

 

Online Product Data
Onus is on the Vendor to fill in and complete or supply to RumblinRose Trading Post (Pty) Limited T/A The Mall SA, in writing of the Unit Price, Quantity available to The Mall SA customers, the Weight, Height, Width, Depth and also estimated Shipping Costs of any/all stock. (In accordance with the guidelines and deadlines set out in the Vendors Agreement). These details will be loaded and considered correct at the time of going live/to print. The Mall SA reserves the right to change these rates without prior notice and any unconfirmed or checked out purchases will automatically be adjusted.

Exchanges or returns
If The Mall SA is required to exchange or cancel an order in line with the Consumer Protection Act, 2008 (Act No. 68 of 2008) for a customer, the Vendor agrees to adhere to the requirements without exception. 

BUYERS REMORSE: Customers may return an item if the original packaging and documents are available and attached (at their own shipping cost back to the Vendor), within a 7 day period (considered a cooling off period) if it is not stated as a non-returnable product. A 10% handling charge on the original invoice amount, to recover any bank costs incurred, will be charged and the balance will be refunded within 2 working days of receipt of said package and after it is confirmed in writing via e-Mail by the Vendor. 


RETURNING GOODS

We are more than happy to offer a full refund and/or exchange in the unlikely event of you being displeased with your purchase or if you feel it to be of an inferior quality. If this is the case, please e-mail us immediately at  info@themallsa.co.za with a photo of the product. After we have been in touch with you, you will need to return/send the products back to us within 30 working days of the date of purchase. We review each return individually before making a decision to refund. All items need to be returned unused and in their original packaging and we unfortunately cannot refund shipping costs. Unfortunately, customised or personalised orders cannot be refunded and/or exchanged, due to the nature of the specific order.

DAMAGED GOODS 
The Vendor/Seller is under obligation to always package your parcel with the utmost care but sometimes things can go wrong. We are extremely sorry if your goods arrive damaged in any way, shape or form. Please email us immediately at info@themallsa.co.za with a photo of the product. After we have been in touch with you, you will need to return/send the products back to us within 30 working days of the date of purchase. We review each return individually before requesting a vendor to replace it. All items need to be returned unused and in their original packaging and we unfortunately cannot refund shipping costs.

MISSING GOODS
Extraordinary delays caused by postal strikes, extreme weather conditions, political unrest or customs clearance are a huge pain but sadly are part of the word we live in. If your parcel doesn't arrive within 30 working days of shipment, and it is not due to one of the reasons listed above, please let us know immediately so that we can establish the next steps te take to remedy the situation if at all possible. 

We are always open to customer queries and will do our utmost to ensure that our valued customers enjoy a hassle free great buying experience with The Mall SA. As a rule of thumb, we advise customers to email us first, before sending us anything in the post. 

Customer & Vendor Service Promise
The Vendor as well as the Customer is required to make itself familiar with the Conditions of Use, Privacy Policy, Consumer Protection Act and/or the Vendors Agreement in order to operate within all legal parameters by which The Mall SA is bound to by law. Business is conducted in good faith and The Mall SA values all its customers and vendors alike and thank you for your full and unwavering support.

Shipping & Delivery 
Once payment is received, it can take between 3 - 5 working days to dispatch your order excluding the shipping time, depending on which option you choose. Please look at your Check Out Cart and choose the appropriate selection that suits you and your budget, best.  

OTHER IMPORTANT FACTORS

Large Orders
If large quantities are ordered, this must also be taken into consideration, so please allow for extra delivery time.